Building relationships with our customers and the community in which we operate is a factor we focus on day to day and work to improve.
We listen to our customers to build and manage customer relationships through every point of contact.
In the shop face to face, by email, phone, online chat and our customer feedback reviews on Google.
It is important to listen so that we understand and react to the ever changing needs or the zeitgeist of the day.
We study and review this information, feed it back to the rest of the team, so that we can act and where necessary improve.
This builds into our Customers Voice, a narrative that we can use to determine product offerings and themes as well as how we can best enable customers to find the information they require or ask for the support they need, in order to build a more successful company.
Charity work in the community.
As well as our ongoing support for all our local School Raffles & Fairs, we currently partner with several main charities, you can check out the great work that they do below;
Multiple Sclerosis Society. Registered Charity No:1139257 / SC041990. www.mssociety.org.uk
Noah’s Ark Children’s Hospice. Registered Charity No: 1081156. www.noahsarkhospice.org.uk
Shine Spina Bifida Support. Registered Charity No: 249338. www.shinecharity.org.uk
ELBA Toy Appeal. Registered Charity No: 1122173. Elba Toy Appeal
Last year we raised over £6,5000 through our charity bag sales, which was donated to Overseas aid for Ukraine.
If you would like to work with us, get in touch.
Carbon positive business
At After Noah, we are proud to have partnered with Ecologi in 2023 to measure our CO₂ footprint and offset our Scope 1 and Scope 2 impact.
Through Ecologi we support a broad range of projects across Reforestation and Carbon Offsetting. With total transparency of business and purpose they are a market leader.
Wether it's restoring Andean Forests in Peru & Argentina, capturing waste biogas in Turkey, avoiding methane emissions in Brazil or distributing cleaner cookstoves in Kenya. Every project is certified Gold Standard, Impact Registry tracked environmental carbon credits as well as the associated sustainable development impacts.
We are constantly learning and evolving because we understand that there is always room for improvement.
As a world, we're a long, long way from sustainable, but we have hope that through collective action, we can all work to build responsibility into a sustainable future for the planet.
We cannot stress how important the need for constant vigilance and improvement is and that's why behind the scenes we are always reviewing our processes and decisions, working on new methods and solutions as we grow.
Never overstating the progress we are making and never forgetting that we always have more work to do incorporating ESG into our day to day business life.