Quibble-Free Returns.

Quibble-Free Returns, Replacements & Exchanges.

Laura – Whitley Bay

Such a lovely collection of gifts, books and pressies - loads of stuff we didn't find elsewhere. The staff were what made the difference though - so friendly and helpful when I had a problem and had bought the wrong size rug. One quick email and an instant reply from Simon, who gave me a returns number and address. Could not have been easier and a new rug followed next day. Thanks Simon.

Simple & Honest - Our Returns Policy.

It's easy to be wise after the event and so we hope our Returns Policy will give you peace of mind.

Good customer service and your satisfaction is uppermost in our minds and go hand-in-hand with the following, which we hope will avoid potential problems after your purchase.

Return items within 14 days for an exchange or refund with proof of purchase.

• Unused Goods in saleable condition. e.g. Boxed.

• We refund the price paid for goods, but not delivery or return costs.

      Return offer excludes:

      • Made-to-order items e.g. Sofa in your choice of fabric.

      • Seasonal items e.g. Calendars or Christmas decorations.

      • Discounted items e.g. A vase with a scratch and 10%off.

      Return offer does not affect your statutory rights.

      To read our full Terms and Conditions, Click Here.

      Just email us or pop back into the shop within 14 days.

      If you bought your items on the Web;

      • We'll send you a Returns Authorisation Number (RAN) and you then have 14 days to return them.

      • Don’t forget to insure and or track your return package, remember proof of posting is not proof of delivery.

      • Please include your name & original order details, so we can quickly and easily identify your return request.

      • Refund the price paid for goods, but not delivery or return costs.

      Over 14 days? Get in touch, we may still be able to help.

      Please remember, you don’t have an automatic right to a Refund if you change your mind.

      Here's what the Citizens Advice Bureau has to say - Click Here.

      Exchanges for store credit.

      Store credits are valid for 1 year and can be used against purchases you make in person or on this website.

      Items that are found to be Faulty or Damaged on delivery.

      Any Faulty items will be replaced or repaired free of charge.

      If you have experienced a problem with your order or delivery, just get in touch.


      Matthew & Simon

      After Noah.

      To read our full Terms and Conditions, Click Here.

      For Help with Returns.

      Call us : 020 7359 4281

      eMail us : [email protected]

      Or click the online chat icon at the bottom.

      Got a question about your order or need help?

      Email us here - click below.

      If you've got a question about your order or you need some help.

      Just drop us a line here.

      Email [email protected] or give us a call on 020 7359 4281.

      Email Us

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