Jellycat - FAQs

Answers to your most commonly asked Jellycat questions

If you're thinking about buying your favourite Jellycat, you might have a question or two that you'd like asnwered… –

Have a quick flick through some of the more common questions and answers below. And of course, if you can't find the answer or would just prefer to have a chat, give us a call on 020 7359 4281 or email [email protected].

Jellycat Questions, Answered…

• Q - Are Jellycat toys ethically produced?l

• A -Yes, Jellycat states that they are committed to ethical sourcing and manufacturing practices. They emphasize responsible sourcing, ensuring that suppliers adhere to international labor laws, and that no underage or forced labour is involved. Jellycat also conducts regular third-party audits and uses the Jellycat Responsible Sourcing Code of Practice (JCRSCOP) to reinforce their commitment to preventing modern slavery and human trafficking.

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• Q - Where are Jellycat toys made?

• A - Jellycat, is a UK-based and owned company, designs its soft toys in London but manufactures them in factories located primarily in Asia, particularly Vietnam and China.

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• Q - Do you have all the Jellycat toys in your store?

• A - Yes, every Jellycat toy you see here on our website, is also available in our shop.

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• Q - Where are Jellycat toys so popular?

• A - Jellycat plush toys are popular due to their unique designs, exceptionally soft materials, and collectibility, making them appealing to both children and adults. The brand's quirky character range, often featuring food-themed or whimsical designs, and the use of luxurious, tactile fabrics contribute to their appeal. Additionally, the "retired" status of some designs creates a sense of collectibility and desirability.

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• Q - Are Jellycat toys machine washable?

• A - Most Jellycat toys are not designed to be machine washed and should be surface cleaned instead. Jellycat recommends gently washing their soft toys with mild soap and cool water, then rinsing and drying with a hairdryer on low heat.While some toys may be machine washable, it's crucial to check the specific care label or consult the Jellycat website for detailed instructions.

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• Q - Do you ship Jellycat toys abroad?

• A - Yes, we can ship to the USA, Canada, the EU and anywhere worldwide.

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• Q - When will you get more stock of Jellycat in?

• A - We receive new deliveries of Jellycat every week. If your favourite is out of stock, you can sign-up for an automatic reminder and you'll be the first to know when we get a delivery.

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