• Q - Are your Jellycat toys genuine?

• A - Yes, all the Jellycat toys we sell come directly from the Jellycat warehouse, straight to us and then onwards to you.

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• Q - Are your Jellycat toys brand new?

• A - Yes, all the Jellycat toys we sell are brand new with their original tags.

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• Q - Are Jellycat toys ethically produced?l

• A -Yes, Jellycat states that they are committed to ethical sourcing and manufacturing practices. They emphasize responsible sourcing, ensuring that suppliers adhere to international labor laws, and that no underage or forced labour is involved. Jellycat also conducts regular third-party audits and uses the Jellycat Responsible Sourcing Code of Practice (JCRSCOP) to reinforce their commitment to preventing modern slavery and human trafficking.

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• Q - Where are Jellycat toys made?

• A - Jellycat, is a UK-based and owned company, designs its soft toys in London but manufactures them in factories located primarily in Asia, particularly Vietnam and China.

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• Q - Do you have all the Jellycat toys in your store?

• A - Yes, every Jellycat toy you see here on our website, is also available in our shop.

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• Q - Where are Jellycat toys so popular?

• A - Jellycat plush toys are popular due to their unique designs, exceptionally soft materials, and collectibility, making them appealing to both children and adults. The brand's quirky character range, often featuring food-themed or whimsical designs, and the use of luxurious, tactile fabrics contribute to their appeal. Additionally, the "retired" status of some designs creates a sense of collectibility and desirability.

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• Q - Are Jellycat toys machine washable?

• A - Yes, the majority of the Jellycat designs can be machine washed in a domestic washing machine on a regular wash and spin cycle on a maximum 30°C wash temperature.

Larger items that may not fit in a domestic washing machine can be hand washed or sponge cleaned.

Items with structural elements or containing musical chips should not be immersed in water but can be surfaced washed with a damp cloth.

Care instructions also feature on each product page of our website along with sewn in labelling on each individual product in the form of universal washing and care symbols.

We do not recommend that any Jellycat toys be put in a tumble dryer, nor should they be ironed and should not be dry cleaned.

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• Q - Do you ship Jellycat toys abroad?

• A - Yes, we can ship to the USA, Canada, the EU and anywhere worldwide.

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• Q - When will you get more stock of Jellycat in?

• A - We receive new deliveries of Jellycat every week. If your favourite is out of stock, you can sign-up for an automatic reminder and you'll be the first to know when we get a delivery.

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• Q - Do Jellycat toys contain any chemicals I should be concerned about?

• A - Jellycat carries out regular testing of all fabrics for chemicals restricted under REACH, Toy Safety Directive/Regulations, California Prop 65, CPSIA and other market regulations. We ensure that the levels tested are suitable from birth regardless of recommended age of the products.

They actively monitor for new restrictions which are under development as well as consumer-led chemicals of concern.

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• Q - Are Jellycat toys safe for babies?

• A - Testing

Every product they make is rigorously tested to British, American, European and Australian safety standards; they bear both the CE mark and UKCA mark as an indicator of passing these tests.

Age Suitability

In some instances they will attach an age suitability recommendation as safety guidance for specific products. This is marked on each individual product page on our website, where relevant and is also added to the label sewn into the product. Please read all labels and remove all packaging before giving a Jellycat product to a baby or child. We also recommend making a note of our address and retaining this information for future reference.

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• Q - What are Jellycat toys made from?

• A - They use premium quality fabrics, specially made to order for Jellycat. The main fabrics used in their products are manufactured by a small number of specialist fabric mills using Oekotex-100 compliant dyestuffs.

They also assess their fabrics for performance and durability to make sure they meet their enhanced quality standards.

The majority of Jellycat products are manufactured using polyester. They are continuing to investigate how to increase use of recycled polyester, looking at suitable recycled raw material sources, while ensuring that fabrics meet quality, chemical and safety requirements.

A small number of their products contain cotton or polyester cotton blend. We follow the restrictions in place in the US Uyghur Forced Labor Prevention Act 2022 and where possible are moving to organic cotton options with full traceability of supply chain.

Their stuffing fibre and plastic beans are sourced from specialist suppliers and all their embroidery threads, sewing threads and ribbons are regularly tested to ensure they also comply with restrictions on chemicals and that they will meet their quality standards.

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• Q - Are Jellycat toys environmentally friendly?

• A - Working with their main fabric suppliers and our production partners, they consistently review raw materials usage to reduce wastage to a minimum. Computer guided laser fabric cutting maximise fabric usage and minimise over production of these materials.

Jellycat colleagues are in their manufacturing sites on a daily basis, working with the production teams to reduce the amount of rejected items by focusing on good manufacturing principles and strong quality control. They aim to ensure our production wastage is minimised, and that the Jellycat quality requirements are consistently applied to meet their commitment to durable products.

Any products which are rejected are reworked, used for quality training or donated to their charitable partners.

Single-Use Plastic:

They have removed single use plastic bags and tags across all their Jellycat ranges.

Their delivery bags are produced using recycled materials and can be recycled in facilities handling plastic bags and film.

Paper & Card:

Jellycat only source FSC certified or FSC recycled paper and card to use in their products ensuring the timber used only comes from well managed forests.

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• Q - Are Jellycat toys collectible?

• A - Jellycat toys are highly collectible due to a combination of factors including their unique designs, high-quality materials, limited production runs, and strong social media presence. The brand's focus on both quality and collectibility, with frequent new releases and retiring of older designs, fuels the desire to acquire specific items. Some Jellycat designs, especially retired or limited-edition ones, can hold or even increase their value, making them an attractive option for collectors who may see them as an investment.