What we won't do as part of our delivery service.
Upgraded delivery will get your order up to two floor upstairs within your home. Higher than this and there may be an extra charge.
They won't remove doors from their frames, take out windows, hoist it up or down the outside of buildings, or over roof terraces, garden walls or fences or perform dangerous manoeuvres to get it inside.
If you think access might be difficult or otherwise impeded, please let us or our delivery partners know in advance. We can let you have details of third party companies who specialise in tricky deliveries, but the costs of these aren't included within our services.
We won't dismantle your sofa and reassemble in situ or make other adaptations, such as removing arms, etc, other than bolting on legs or feet. If you need to make changes or alterations, we can let you have details of a company who might.
WHAT IF MY SOFA OR ARMCHAIR WON'T FIT INTO MY HOME?
Knowing that this purchase was an order made especially for you and is not returnable, you'll have considered whether your sofa is going to fit into your home before you ordered as best you could, before you placed your order. However, sometimes the best laid plans, etc…
We've delivered literally thousands of sofas over the last 30 years and probably only a handful have defeated us. If we can't get it into your home, or it doesn't fit into the correct room within your home, you have two main options open to you:
1) We can leave your sofa with you in a hallway or garage or garden, at your request and you can then make arrangements with a third party to assist you in getting it inside.
2) We can take it away again back to our warehouse. There will be a return-to-base charge and you are likely to also incur storage charges. At this point you can then make arrange for delivery to another location, for which there would be a charge, or make your own arrangements with a third party to reattempt delivery, having made other plans.