Delivery & Returns
Rory Phillips – Scotland
I don't usually have the patience to leave reviews, but this company was so accommodating, I just had to. On visiting their shop in London last weekend, I was tempted by a mid-century Danish desk, but assumed the delivery charge would outweigh its value, as I live in Inverness. Unfounded! After Noah not only delivered it free of charge, but I had it by the end of the week!
Our delivery pricing is pretty simple and we always try to make your delivery as quick and painless as possible.
In short if we can pop it in the post;
Choose Standard Delivery.
Postal Delivery - 3-7 Working Days.
Or Choose Upgraded for Next Day.
Next Day Delivery - Orders before 10am dispatched same day for overnight.
Missed 10am? Give us a ring and we'll always try and catch the post.
Or if it's larger and requires a Van;
Choose Standard Delivery.
Furniture in Stock - 2-3 weeks.
Furniture Made to Order - manufacturing time plus 14 days Delivery.
Standard Delivery is a One or Two person uniformed delivery team.
Delivery to the first safe place within your home, 1 or 2 person team.
No unpacking or assembly.
Or Choose Upgraded for White Glove Service.
Furniture in Stock - A.S.A.P.
Furniture Made to Order - Manufacturing lead time plus 7-14 Days Delivery.
White Glove Delivery is a One or Two person uniformed delivery team.
Delivery to the chosen room within your home (where possible).
Your Order Unpacked, inspected and assembled (where appropriate).
All packaging removed and recycled.
Or Choose London Same Day.
Only Items in Stock - Does what it says, if you are in Central London, as quick as the Same Day or another Nominated Day to suit you. Saturdays too.
Driver may need assistance on arrival.
Can you take my old sofa away?
Yes, we can collect your old furniture for recycling, the cost of this is:
£55 per Sofa/Table/Sideboard, etc.
£30 per Armchair or Small item of furniture.
I’m painting my house can you store my furniture until I’m ready?
Yes, for Stock Items we include up to two weeks storage, free.
Yes, for made to order goods we include up to three weeks storage free. Following the periods above, we make a charge of £15 per week or part thereof per item. i.e. sofa and two chairs = £45 per week.
I live in the Outer Hebrides can you deliver to me?
We can always quote for your delivery to U.K. Islands, Scotland North of Glasgow and Edinburgh, N. Ireland and Eire.
Can I have my order faster than the services offered above?
Most things are possible, for a price. We cannot speed-up made to order goods, but if an item is in stock we may be able to find a third-party carrier who is prepared to deliver to you more speedily than the services offered above. However, this would be considered a bespoke service, is likely to be significantly more expensive than our Upgraded service above and the cost of which would be in addition to any of our advertised prices.
Still not sure?
Email [email protected] or give us a call on 020 7359 4281.
Thanks, Simon & Matthew. After Noah.
* Next Day Post - orders before 10am dispatched same day for overnight delivery. Orders after 10am dispatched the following working day for overnight delivery. Too late? Give us a ring and we'll always try and catch the post.
* London Same Day - 1 Person delivery to Central London on the Same or Nominated Day. Saturdays and Sundays, too. *Orders before 3pm. Collections 10am - 5pm. Driver may need assistance on arrival. The transit time is dependant on traffic.
* Standard Deliveries - Are to your door only and depend on your location & courier schedule. You may need to assist the driver with larger items.
* Stock Items - Means goods in stock at the point of order or which we receive regular deliveries of.
It's easy to be wise after the event, so we hope we can help with our easy Returns Policy.
In general, if you've purchased something from our website, simply tell us by email, within 14 days of receipt of the goods, that you've changed your mind.
Once you've told us, we'll send you a returns authorisation number (RAN) and you then have a further 14 days to get them back to us.
When we've got them back, we'll refund you in full for the goods.
The only bit you don't get back is the outward delivery cost and any cost you incur in returning the goods to us. However, we will refund your postage or delivery costs if your delivery arrived damaged, broken or otherwise not working.
There are some situations where this returns policy doesn't apply. e.g. Special Orders, ex-display items & seasonal goods.
PLEASE NOTE:THE RETURNS & EXCHANGE POLICY FOR GOODS PURCHASED FROM OUR SHOP DIFFERS FROM THE ABOVE.
If in doubt, or to find out what applies to your specific purchase - you can read our Terms & Conditions of Sale in full - please click here.