Call 020 7359 4281 for help with deliveries.
Parcel Deliveries.
STANDARD Parcel Delivery is a 7 day* service, cost £4.99
UPGRADED Parcel Delivery is an Overnight* service, cost £9.99
NORTHERN IRELAND, SCOTTISH HIGHLANDS & ISLANDS Parcel Delivery is a 7 day* service, cost £14.99
* Weekday deliveries only. No Saturday, Sunday or Bank Holidays.
* Overnight - Order before midday. Monday to Thursday.
Furniture & Mirror Deliveries.
STANDARD Furniture Delivery is Free* on all orders over £350 to U.K. Mainland.
MIRRORS - Parcelforce won't insure mirrors that we send and so are not included in our free delivery offer. Instead, we'd use a person and van and would give you a quote before delivery.
Furniture and Mirror delivery can take 14 days to arrange.
For orders below £350 the delivery cost is £35 to U.K. Mainland.
UPGRADED Furniture & Mirror Delivery Services available:
LONDON POSTCODES - £35 Next Day Delivery*, Monday-Friday
G PLAN SOFAS - £35 White Glove Service, Furniture Fully assembled
* Next Day - Weekdays no deliveries Saturday, Sunday or Bank Holidays.
* Next Day - Item is in stock.
NORTHERN IRELAND, SCOTTISH HIGHLANDS & ISLANDS Furniture & Mirror Delivery Services are available by quotation.
*Ex-Display items are only available to Click & Collect and do not qualify for our *Free Delivery Offer.
We can still deliver those items to you and will quote a price for deliver, just email us.
Click & Collect.
Don't forget that you can also Click & Collect smaller items for Free from our central London store.
We sell a vast range of goods that vary greatly - from greetings cards and toys, to tables, sofas and everything in between, so clearly every type of delivery that we can offer to anywhere in the world is hugely variable.
With that in mind, we try to keep our delivery pricing as simple as we can.
We do not profit from delivery charges and we always try to make your delivery as quick and painless as possible.
*Free Delivery Offer - Orders over £350.
*Ex-Display items are only Available to Click & Collect and will not qualify for Free Delivery over £350 Offer.
We can still deliver those items to you and will quote a price for deliver, just email us.
Delivery is available nationwide to U.K. Mainland and starts @ £35 for London deliveries or £65 to the Midlands, quotable for other areas.
NORTHERN IRELAND, SCOTTISH HIGHLANDS & ISLANDS Furniture & Mirror Delivery Services are available by quotation.
How Long Will It Take?
To British Mainland.
If we can pop it in the post.
Standard Delivery* - Delivered Within 7 Days.
or
Upgraded Next Weekday Delivery - Order before midday, Monday to Thursday for delivery - Tuesday to Friday. Excludes Saturdays - Sundays.
If it's a larger item requiring a van.
Standard Delivery.
Furniture In-Stock - 14 days delivery (21 days Scotland and more remote areas).
Furniture Made to Order - Lead time, plus 14 or 21 days, as above.
Standard Delivery is a One or Two person delivery team, depending on how manageable the item is, whether you're happy helping at your end and how quickly you hope to have it.
Standard Delivery is to the first safe place within your home, with no unpacking or assembly.
or
Upgraded Delivery Options.
London Postcodes - Next Day Delivery*, Monday-Friday - 1 Person delivery team
* Next Day - Weekdays no deliveries Saturday, Sunday or Bank Holidays.
* Next Day - Item is in stock.
* Next Day - 1 Person delivery team - Driver may require assistance at Delivery address.
NORTHERN IRELAND, SCOTTISH HIGHLANDS & ISLANDS Furniture & Mirror Delivery Services are available by quotation.
White Glove Service on G Plan Sofas - White Glove Service, Furniture Fully assembled.
Delivered to the chosen room within your home (where possible and reasonable access available).
Your item/s unpacked, inspected and assembled (where appropriate).
All packaging removed and recycled.
Please allow the manufacturing time, plus 14 days delivery (21 for Scotland and some more remote areas).
Scottish Highlands, Islands & N. Ireland.
If we can pop it in the post.
Northern Ireland, Scottish Highlands & Islands including - Scottish Isles, Isle of Man, Isles of Scilly & Isle of Wight.
This is an upgrade service taking up to 7 Days for parcels delivered by Parcelforce weighing up to 30 kilos.
If it's Furniture or Mirrors.
Northern Ireland, Scottish Highlands & Islands including - Scottish Isles, Isle of Man, Isles of Scilly & Isle of Wight.
We will always have to get you a quote, prices vary throughout the year due to fuel and shipping restrictions and pricing, for us to be able to establish a uniform pricing schedule.
Additional Services.
Can you take my old sofa away?
Yes, in some cases we can collect your old furniture for recycling, check out current pricing and our other Additional Services by clicking here.
Lowering environmental impact - Our delivery teams are often partnered with a number of charities who will try to give your old furniture a new lease of life with local families in need of some support.
If not reusable, furniture will be disassembled and recycled with the lowest environmental impact.
Can you store my purchase for me until I’m ready?
Yes, we allow 2 weeks storage free-of-charge, 3 weeks for Special made to order Upholstery in our warehouse.
However, as Warehouse Storage Space is always at a premium, extra time comes at a cost.
After the time allowed, items such as sofas, dining tables or sets of chairs, will incur a charge, calculated weekly at the current rate per piece, per week or part thereof.
View current pricing and Additional Services by clicking here.
We do not profit from this service.
We cannot store goods, other than parcel-sized purchases, in our central London store.
I live in the Outer Hebrides can you deliver a Sofa to me?
We can always quote for your delivery to U.K. Islands, Scottish Highlands & Islands, Northern Ireland and Eire.
Do you deliver internationally?
Yes, please contact us before making your purchase and we'll get you a delivery quote.
Can I choose a specific date for made-to-order or other large items
Our delivery team will always get in touch to agree a delivery day. If you're not going to be in then they will offer you an alternative date.
Our delivery partners are all super friendly, sweet and accommodating - which is why we use them.
Deliveries to highly populated and common areas are planned weekly and to more remote areas, planned approximately every 2 weeks, in order that they can consolidate a number of deliveries on a workable route to allow them to operate effectively. If you miss a date offered, you're likely to be offered a date the following week or week after, depending upon your location.
Can I have my order faster than the services offered above?
Most things are possible, for a price. We cannot speed-up made to order goods, but if an item is in stock we may be able to find a third-party carrier who is prepared to deliver to you more speedily than the services offered above. However, this would be considered a bespoke service, is likely to be significantly more expensive than our Upgraded services detailed above and the cost of which would be in addition to any of our advertised prices. There would be no discount to you if you wanted to arrange your own delivery or collection.
What If my Special Order Sofa Won't Fit In My House?
In short, when you place your order, we can only work on the assumption that you've taken adequate steps to ensure it will fit.
If the worst happens, we will always make our best endeavours to offer help, advice and alternatives whenever possible. It's likely that these may involve additional costs and sadly, we cannot perform miracles, but we explain more in the FAQs section at the link at the bottom of this page.
However please do remember that the final responsibility rests with you and in the worst case scenario, you might end up with a sofa or other piece of furniture you cannot use. Furniture that doesn't fit is likely to incur a return-to-base cost, plus storage charges and should you require it to be delivered to an alternate address, the full cost of delivery, as billed to us, would be payable by you. In short, you only get one bite at the Free or Upgraded delivery option, which is heavily subsidised by us.
Click here if you think your delivery might be a bit tricky or awkward.
Click here to view pricing and our range of Additional Services.
We do not profit from these services.
We cannot store goods, other than parcel-sized purchases, in our central London store.
Still not sure?
Email [email protected] or give us a call on 020 7359 4281.
Thanks,
Flossie.
